Is there a method for troubleshooting most IT problems within a business?

I'm going for an interview tomorrow, and I will be asked how to solve a IT issue. I don't think I'll have any problems, I'm just a little nervous.

I was wondering if there is some sort of "checklist" of things to check if for example a switch doesn't work, or a client can't access an email server.

Is there a method for general IT troubleshooting?

Thanks guys!

Submitted October 31, 2017 at 03:42PM by OrangeMaterial http://ift.tt/2ihUEPM