My girlfriend got a new Samsung Galaxy S9+. Her phone does not "wake up" whenever she receives texts or other notifications.

Basically title. she got a new phone and her screen does not light up at all whenever she gets texts. Not even the edge light. All of her notification settings are turned on and there is no reason for this to be happening. I have looked into the problem and found nothing. The guy at the store suggested this is just an update issue but I do not believe this, and her two week phone return grace period is ending soon.

Submitted May 17, 2018 at 12:07PM by NooneShouldFindWaldo https://ift.tt/2rPIFO6