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MSI won't honor my warranty because they claim this is water damage

I recently had an issue where the keyboard on my MSI laptop stopped working. Fortunatly, it had one more week where it was under warranty, so I packed it up and shipped it off to them. I got an email today saying that they were not going to cover it because it had water damage. They sent this picture.

http://ift.tt/2i2BqxQ

I have not spilled any liquid on this laptop. The only thing I can think is that it was pretty humid when the laptop failed, but it seems like a laptop should be able to handle normal humidity.

Is this water damage? Is there anything I can say to them to get them to cover this (as this feels like a cop out)? Are there any other options?



Submitted November 30, 2017 at 07:54AM by maiios http://ift.tt/2jxitnf
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