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Suddenly No Audio Other Than HDMI

Operating System

Windows 10

Computer Specs (PSU, GPU, CPU, RAM, Motherboard)

PSU: 750 Watts - EVGA SuperNOVA 750 G1 80 PLUS
GPU: GeForce(R) GTX 1070 8GB GDDR5
CPU: Intel(R) Core i7-6700K 4.00GHZ 8MB
RAM: 16GB (8GBx2) DDR4/2800MHz
Soundcard: ASUS STRIX SOAR 7.1 PCIe Gaming Sound Card
Motherboard: ASUS Z170-PRO GAMING ATX

Speccy Link

N/A

Description of problem

A few nights ago, I came home and upon restarting the computer, the only audio options I had were HDMI out of my video card.. My Strix soundcard was suddenly no longer installed in the eyes on my computer. I unplugged it and re-inserted it and still nothing. I switched it to a different slot, still nothing.

I attempted to uninstall then reinstall the driver for the soundcard; however, trying to install the driver gave me a message of "no hardware installed." The soundcard though has a light-up LED light, which I'm assuming means it's at least getting power; it's just not recognized.

But my computer isn't even showing that I could use the soundcard of the motherboard as an option. When I open up the sound options in Windows, I'm only seeing the two HDMI sound options (one for each monitor I have). What are some other things I can try to get audio at least out of the motherboard? A friend mentioned going into the BIOS; however, I'm not tech savvy enough to know what to look for/change.

When this issue began

Three days ago

Recurring issue

Yes

Date of purchase

August 2016

Under Warranty

No

Cause/Steps to recreate the issue

I turned on the computer, walked away, and when I came back sound was only available out of HDMI.
I didn't hear any beeps or clicking, and haven't heard anything on subsequent re-boots.

What I've tried so far to resolve the issue

Reinstalling the soundcard into two different slots.
Re-installing Windows 10.
Tried speakers and headphones in both the soundcard and the motherboard.



Submitted January 31, 2018 at 12:03AM by A_LOT_IS_TWO_WORDS http://ift.tt/2E2xOZC
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