Official Malware Removal Guide by: /u/cuddlychops06 for /r/techsupport // Updated: September 20th, 2017. Changelog: 9/20/17 - Updated some screenshots, removed JRT recommendation - see below If you suspect you are infected with Crypto malware (Cryptowall, Cryptolocker, TeslaCrypt, etc) DO NOT follow this guide! Please make a post instead. Your files are at stake. Purpose & Scope of this Guide: This guide is designed to assist you in removing malware from an infected system that successfully boots . If your computer is completely unable to boot due to malware, please make a post, as this guide will not help you. If you perform the following steps exactly as described, this will solve your problem in over 90% of scenarios. That said, not all malware is created equal, and not all malware removal tools are created equal. The tools recommended in this guide were picked because of their high success and low failure rates, measured on a very large sc...
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