Distribution group assignments

I work for a small IT company where we provide IT services to small businesses. That being said, we are having communication issues within our company.

The way it works right now is if one of our clients need help, they submit a support request email to "service@.com" and all 5 of us tech's get the email. The "service@.com" is a distribution group.

Is there any way to assign tickets within outlook to certain people and have it replicate across everyones outlook? Maybe all of us techs have a different color and we could assign the email a color to know its being taken care of by a certain person? Not sure

How do you guys do it? Any input at all on this would be gratefully appreciated.

Submitted March 31, 2018 at 09:38PM by bmark0610 https://ift.tt/2EaaOnk